Returns &
Refunds

This Returns and Refunds Policy applies to all purchases made on VSGO at vsgotech.com. By placing an order, you agree to this Policy.

This Policy is provided in addition to, and does not limit or replace, any statutory rights you may have under applicable consumer protection laws in your jurisdiction.

If you have any dissatisfaction with the VSGO order products you received, please send an email directly to globalwebsite@vsgo.com.cn, and our after-sales staff will solve it for you.

• You may request a return or refund within 30 days of delivery for a full refund.
• For the purpose of this Policy, "delivery" occurs when the carrier's tracking system first marks the shipment as "Delivered" to the address you provided, including delivery to a front door, mailbox, parcel locker, or other reasonable location, with or without a recipient signature.
• We do not accept return requests for orders more than 30 days after receipt.
• To request a return, email globalwebsite@vsgo.com.cn. Our after-sales team will respond within [1-2 business days].

• Products that have been used or opened are not eligible for return.
• Products must be in their original condition, with all trademarks, labels, accessories, free gifts, and original packaging intact.
• If the return is a result of our error (for example, you received an incorrect or defective item), we will also pay the return shipping costs. In such cases, we require you to provide photos or videos to confirm the issue.
• Returns must be accompanied by proof of purchase, which may include your order number, order confirmation email, or purchase receipt.

The following items are not eligible for return unless they arrive defective or damaged:

• Used, opened, or washed products;
• Products missing original packaging, trademarks, labels, accessories, or free gifts;
• Products that are damaged, or whose box or any items are missing, or that are otherwise in a condition that affects secondary sales;
• Promotional, clearance, or final-sale items;
• Customized or personalized products;
• Gift cards and downloadable digital products;
• Products damaged due to customer misuse, improper installation, or unauthorized repair;
• Products returned without prior authorization or a valid RMA number;
• Products purchased from unauthorized sellers or third-party marketplaces.

1. 1Email globalwebsite@vsgo.com.cn with your order number and reason for return.
2. 2Our team will review your request within [1-2 business days] and, if approved, issue a Return Merchandise Authorization (RMA) number and the return shipping address.
3. 3Ship the return parcel within [7 calendar days] of receiving the RMA. Include the RMA number inside the package.
4. 4Provide us with the return tracking number once shipped.
5. 5We will inspect the returned item within [3-5 business days] of receipt and notify you of the outcome.
6. 6Refunds are processed within 3-10 working days after inspection approval.

• If VSGO is responsible for return shipping, we will provide a prepaid return label or reimburse reasonable standard shipping costs, depending on the situation.
• If you are responsible for return shipping, we recommend using a trackable service. If the return parcel is lost in transit, we will not be responsible for issuing a refund.
• Original outbound shipping costs are non-refundable unless the return is due to our error.

• We only issue refunds after the returned item has been received and inspected.
• Refunds will be issued within 3-10 working days after we receive your return package.
• The refund method is the same as your payment method, and the original route is returned.
• The refund amount will be the actual amount paid for the product. If the return is due to customer preference, original shipping costs are not refundable.
• If the returned item shows signs of use, missing accessories, or damaged packaging, we may deduct a reasonable depreciation or restocking fee, or refuse the refund.

• If you received a defective or incorrect item, you may request an exchange instead of a refund. VSGO will cover the exchange shipping costs.
• Exchange requests must be made within 30 days of receiving the product and must include photos or videos as proof.
• Exchange shipping time will be the same as for a new order.
• If the exchange is due to personal reasons, customers are responsible for the return shipping fees.
• If the exact item is out of stock, we may offer a comparable product, store credit, or refund, subject to your agreement.

Customers must ensure that the returned products and packaging boxes are in good condition, and that the trademarks and various labels have not changed. If there are gifts for this product, they should also be returned together.

If a returned item shows signs of use, damage, missing accessories, or packaging deterioration that affects its resale value, we reserve the right to:

• deduct a reasonable depreciation or restocking fee from the refund; or
• refuse the refund entirely if the item is materially degraded.

We will provide photo evidence and a written explanation if any deduction is applied.

Where a deduction applies, it will be calculated based on the following factors:

• Signs of use: Up to 30% of the product price, depending on the extent of use;
• Missing accessories or gifts: The retail value of the missing items;
• Damaged packaging: Up to 15% of the product price if the packaging cannot be reused;
• Material degradation: Up to 50% of the product price if the item cannot be resold as new.

If you disagree with any deduction, you may request a review by contacting us at globalwebsite@vsgo.com.cn. We will respond within [3-5 business days].

If a parcel is returned to us because:

• the recipient was unavailable or unreachable;
• the recipient refused delivery;
• the recipient failed to collect the parcel from a pickup point;
• the recipient refused to pay applicable customs duties or taxes; or
• the shipping address provided was incorrect or incomplete,

the following applies:

• The customer is responsible for all outbound and return shipping costs;
• The customer is responsible for any product damage or loss during return transit;
• Any redelivery or reshipping costs must be paid by the customer before we reship;
• If the customer requests a refund instead of reshipping, we will refund the product price minus the actual outbound and return shipping costs and any applicable fees.

Remember to take extra care to pack your return package properly, so it does not get damaged on the way. We are not responsible for any returns until they reach our return address. Please also make sure to get proof of postage for reference in case you need to check the status with the carrier before it reaches us.

The customer bears the risk of loss or damage for returned parcels until they are physically received at our designated return address. We strongly recommend using a trackable shipping service and retaining proof of postage. If a return parcel is lost in transit, we cannot issue a refund.

Original import duties, taxes, and customs clearance fees paid by the customer are not refundable by VSGO. Customers seeking a refund of such fees must contact their local customs authority directly.

• If a return parcel is subject to additional customs charges upon entry, those charges are the customer's responsibility.
• For cross-border returns, please mark the package clearly as "Returned Goods" to avoid unnecessary customs delays.
• If a return parcel is held or destroyed by customs due to missing documentation or unpaid fees, we will not be able to issue a refund.

• If the Amazon Logistics carrier marks the package as delivered to the customer's correct address, but the customer reports the item as "not found," we will not approve a refund for the order.
• If you prefer not to have your order shipped via Amazon Logistics, please add the note "No Amazon Logistics" during checkout.
• Orders shipped with "No Amazon Logistics" will be shipped directly from China, FAST SHIPPING service will not be available, and the estimated delivery time is 10-15 business days (as stated in our Shipping Policy).

If you are a consumer located in the European Union or the United Kingdom, you have a statutory right to withdraw from your purchase within 14 days of receiving the goods, without providing any reason.

• To exercise this right, you must inform us by a clear statement, such as email to globalwebsite@vsgo.com.cn, before the 14-day period expires.
• You must return the goods within 14 days of notifying us.
• We will reimburse all payments received from you, including the costs of standard delivery, within 14 days of receiving the returned goods or proof of return shipment.
• You will bear the direct cost of returning the goods unless we agree otherwise.

This statutory right is in addition to, and does not limit, any more favorable return rights described in this Policy.

We are not liable for delays or failures in processing returns or refunds caused by events beyond our reasonable control, including customs delays, natural disasters, strikes, government actions, or public health emergencies. We will notify you promptly and resume processing as soon as reasonably practicable.

This Returns & Refunds Policy applies within the 30-day return window. If your product develops a defect after the 30-day return period, please refer to our Warranty Policy, which covers:

• Camera cleaning items: 180 days;
• Electric tools: 1 year;
• Camera bags: Lifetime warranty.

Warranty claims are handled separately from returns and may involve repair or replacement rather than refund.

• All returns must be approved in advance. We may refuse any unauthorized return parcel.
• Nothing in this Policy excludes or limits any statutory rights you may have under applicable law.
• This Policy should be read together with our Shipping Policy, Warranty Policy, and Privacy Policy.
• We reserve the right to update or modify this Policy at any time. The most current version will be posted on this page.

This Returns & Refunds Policy shall be governed by and construed in accordance with the laws of the People's Republic of China, without regard to its conflict of law principles.

If you are a resident of the EEA, the UK, or another jurisdiction with mandatory consumer protection laws, nothing in this Policy limits any rights you may have under those laws.

For return or refund questions, please contact:

• Email: globalwebsite@vsgo.com.cn
• Response time: Our after-sales team typically responds within 1-2 business days.
• Order inquiries: Please include your order number in the subject line for faster service.