Returns & Refunds

If you have any dissatisfaction with the VSGO order products you received, please send an email directly to our email address globalwebsite@vsgo.com.cn, and our after-sales staff will solve it for you.

VSGO RETURN POLICY

How long is the return window?

• You may return the items you received within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
• Please note that we do not accept return requests for orders more than 30 days after receipt.
• We will refund you within 3-10 working days after receiving your return package. The refund method is the same as your payment method and the original route is returned.

Things to note When Returning Goods

• Customers must ensure that the returned products and packaging boxes are in good condition, and that the trademarks and various labels have not changed. If there are gifts for this product, they should also be returned together. Returns will not be accepted if the product is damaged, the box or any items are missing, or other circumstances that affect secondary sales. The logistics costs incurred when returning the goods are borne by the customer.
• Remember to take extra care to pack your return package properly, so they don't get damaged on the way - we are not responsible for any returns until they reach our return address. Please also make sure to get proof of postage for reference in case you need to check the status with the carrier before it reaches us.
• Please contact us at globalwebsite@vsgo.com.cn if you want to return, after our confirmation, you can return the product to our warehouse address.