Shipping Method

• 4PX
• Amazon Logistics
• Postal Service

What countries do you ship to?

We can ship to most countries. If you are in a country where the product cannot be purchased, please inform our online customer service. We will resolve the issue as soon as possible.

What are the estimated delivery times and shipping fees?

We currently operate fulfillment centers in the United Kingdom, Germany, Canada, and the United States. Most of our products are shipped directly from these local warehouses, ensuring fast delivery within 3–7 business days.

In rare cases where an item is out of stock at our regional warehouses, your order will be fulfilled directly from our factory in China. For these shipments, the estimated delivery time is 10–15 business days.

We will provide tracking information for all orders so you can follow your package until it arrives.

Shipping Fees

• Free Shipping: All orders over USD 89.99 qualify for free shipping worldwide.

• Exchange Policy: If a return or exchange is required due to product quality issues, we will cover the shipping costs. If the return is due to personal reasons, customers are responsible for the return shipping fees.

• Standard Shipping Rates:

  • From US Warehouse: USD 5.5

  • From UK Warehouse: USD 5.5

  • From Germany Warehouse: USD 5.5

  • From Canada Warehouse: USD 5.5

  • From China Warehouse:

    • Europe: USD 6.5

    • US/UK/Canada: USD 5.5

    • Japan: USD 3.5

Important Notice for USA, Canada, UK, and Germany Order

• If the Amazon Logistics carrier marks the package as delivered to the customer's correct address, but the customer reports the item as "not found," we will not approve a refund for the order.
• If you prefer not to have your order shipped via Amazon Logistics, please add the note "No Amazon Logistics" during checkout.

Important Notes for "No Amazon Logistics" Shipments

• Your package will be shipped directly from China.
• FAST SHIPPING service will not be available.
• Estimated delivery time: 10-15 business days.

How long is the processing time before shipping?

The general processing time for orders in stock is 1-3 business days. For pre-sale or out-of-stock products, it depends on the arrival time of the product. We will notify you of the time via email.

Where will my package be shipped from?

If you are in the USA, U.K., Canada, EU Countries, packages may be shipped from local warehouses or China. 
If not, the package would be shipped from China.

Do I need to pay other fees after payment?

It depends on where your package is shipped from.

• From local warehouses: You don't need to pay any more fees.
• From China: You should expect to pay any amount charged by the government in your respective country. This includes, and is not limited to, duties, taxes and any extra fees charged by the courier company.

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is on the way.

What do I do when I received a different product than what I ordered?

Please contact customer support at globalwebsite@vsgo.com.cn.