Shipping Policy

Shipping Policy · VSGO

VSGO · Customer Care Policy

Shipping Policy.

This Shipping Policy applies to all orders placed on VSGO at vsgotech.com.

It is based on our existing shipping practices and has been expanded to cover delivery, risk, and dispute scenarios. By placing an order, you agree to this Policy.

If you have any questions, please contact us at globalwebsite@vsgo.com.cn.

3–7days
Local Warehouse
US, UK, DE, CA fulfillment.
10–15days
China Fulfillment
When regional stock is unavailable.
$89.99+
Free Shipping
Worldwide on qualifying orders.
1–2days
After-Sales Response
globalwebsite@vsgo.com.cn

Table of Contents

All fifteen sections.

Every clause of this Shipping Policy, organized for quick navigation.

0 Sections
01Shipping Methods 02Shipping Destinations 03Fulfillment Centers 04Processing Time 05Shipping Fees 06Where We Ship From 07Duties, Taxes & Fees 08Delivery & Risk of Loss 09Recipient Unavailable 10Amazon Logistics Notice 11No Amazon Logistics 12Address Accuracy 13Lost, Damaged, Delayed 14Force Majeure 15Contact Us

Part 01 — Shipping Basics

Methods, Destinations & Processing

Carriers we use, where we ship, and how long order processing takes.

01

Shipping Methods

We use the following carriers to deliver your orders:

  • 4PX
  • Amazon Logistics
  • YDH
  • Postal Service

The carrier used for your order depends on your delivery address, the warehouse fulfilling the order, and the shipping method selected at checkout.

02

Shipping Destinations

We can ship to most countries. If you are in a country where the product cannot be purchased, please inform our online customer service and we will resolve the issue as soon as possible.

Certain remote regions, restricted destinations, or countries subject to trade restrictions may not be eligible for delivery. In such cases, we will notify you before processing your order and issue a full refund if delivery is not possible.

03

Fulfillment Centers & Delivery Times

We currently operate fulfillment centers in the United Kingdom, Germany, Canada, and the United States.

  • Local warehouse fulfillment: Most products are shipped directly from these local warehouses, ensuring fast delivery within 3–7 business days.
  • China factory fulfillment: In rare cases where an item is out of stock at our regional warehouses, your order will be fulfilled directly from our factory in China. Estimated delivery time is 10–15 business days.

We provide tracking information for all orders so you can follow your package until it arrives. Delivery estimates are provided by the carrier and are not guaranteed delivery dates.

04

Processing Time

The general processing time for in-stock orders is 1–3 business days. Business days are Monday through Friday, excluding public holidays.

  • For pre-sale or out-of-stock products, processing time depends on the arrival time of the product. We will notify you of the estimated time via email.
  • Orders placed on weekends or holidays will begin processing on the next business day.
  • Orders with high-value items or requiring additional verification may take longer to process.

Part 02 — Fees & Origin

Shipping Fees, Origin & Duties

Our shipping rates, where packages ship from, and how duties and taxes are handled.

05

Shipping Fees

Free Shipping: All orders over USD 89.99 qualify for free shipping worldwide.

Standard Shipping Rates:

Shipping Origin Destination Rate (USD)
US Warehouse United States $5.50
UK Warehouse United Kingdom $5.50
Germany Warehouse Germany $5.50
Canada Warehouse Canada $5.50
China Warehouse Europe $6.50
China Warehouse US / UK / Canada $5.50
China Warehouse Japan $3.50

Exchange Policy: If a return or exchange is required due to product quality issues, we will cover the shipping costs. If the return is due to personal reasons, customers are responsible for the return shipping fees.

06

Where Your Package Ships From

  • If you are in the USA, U.K., Canada, or EU countries, packages may be shipped from local warehouses or from China, depending on product availability.
  • If you are outside these regions, the package will be shipped from China.
  • The shipping origin will be reflected in your order confirmation and tracking information.
07

Duties, Taxes & Additional Fees

Whether you need to pay additional fees after payment depends on where your package is shipped from.

  • From local warehouses: You do not need to pay any additional fees.
  • From China: You should expect to pay any amount charged by the government in your respective country. This includes, but is not limited to, duties, taxes, and any extra fees charged by the courier company.

If the recipient refuses to pay customs duties or clearance fees, causing the parcel to be returned, abandoned, or destroyed, the recipient will be responsible for all resulting costs, including round-trip shipping, return processing fees, and product damage or loss.

We generally ship on a DDU (Delivered Duty Unpaid) basis. We recommend that customers review their local import tax rules before placing an order.

Part 03 — Delivery & Risk

Delivery, Proof & Recipient Issues

When delivery is complete, how proof of delivery works, and what happens if the recipient is unavailable.

08

Delivery, Proof of Delivery & Risk of Loss

Delivery is considered complete when any of the following occurs:

  • (a) the recipient or an authorized person signs for the parcel;
  • (b) the carrier leaves the parcel at the delivery address, front desk, mailbox, parcel locker, or another reasonable delivery location and marks the shipment as “Delivered” in the carrier’s tracking system, with or without a photo;
  • (c) the recipient collects the parcel from a carrier-designated pickup point, locker, or access point.

Contactless delivery: You understand and agree that many carriers, including Amazon Logistics, may deliver without obtaining a handwritten signature. Once the carrier marks the parcel as “Delivered” and/or provides a delivery photo or GPS record, our delivery obligation is considered fulfilled.

Signature requirement: Standard shipping usually does not require a recipient’s handwritten signature. If you require signature confirmation, please contact us before shipment. Additional fees may apply.

Risk of loss after delivery: Once the parcel is delivered under the definition above, the risk of loss, theft, or damage passes to you, to the maximum extent permitted by applicable law.

We recommend that you:

  • use a delivery address where someone is available to receive the parcel;
  • arrange for someone else to receive the parcel if you will not be home;
  • consider signature confirmation or shipping insurance for high-value orders.
09

Recipient Unavailable or Unreachable

If the carrier cannot reach the recipient, the recipient is not available at the delivery address, or the recipient refuses delivery, the carrier may:

  • leave the parcel at the door and take a photo;
  • leave a delivery notice;
  • return the parcel to a pickup point; or
  • return the parcel to the sender.

If a parcel is returned, abandoned, or lost because the recipient was unavailable, unreachable, refused delivery, or failed to collect the parcel in time, the recipient is responsible for all resulting costs, including but not limited to:

  • original outbound shipping costs;
  • return shipping costs;
  • product damage or loss during return transit;
  • additional handling fees;
  • redelivery or reshipping costs.
  • If you want the parcel to be reshipped, you must pay the applicable reshipping costs before we arrange a new shipment. We will quote the actual or estimated costs based on the carrier’s charges.
  • If a returned parcel is damaged during return transit, we will handle the matter reasonably based on the circumstances, but we are not responsible for return-transit damage unless the damage was caused by our improper packaging.

Part 04 — Amazon Logistics

Amazon Logistics & Alternative Shipping

Important notices for USA, Canada, UK, and EU orders, and how to opt out.

10

Amazon Logistics Important Notice

For USA, Canada, UK, and EU orders: If the Amazon Logistics carrier marks the package as delivered to the customer’s correct address, but the customer reports the item as “not found,” we will not approve a refund for the order.

If you prefer not to have your order shipped via Amazon Logistics, please add the note “No Amazon Logistics” during checkout.

This notice applies specifically to Amazon Logistics deliveries. For other carriers, we will assist you in investigating any delivery dispute in accordance with the applicable carrier’s claims process.

11

No Amazon Logistics Shipments

If you choose “No Amazon Logistics,” please note:

  • Your package will be shipped directly from China.
  • FAST SHIPPING service will not be available.
  • Estimated delivery time: 10–15 business days.

This option ensures that your package will be delivered by a carrier other than Amazon Logistics. However, it may still be delivered without a signature depending on the carrier’s local practices.

Tracked from our door. To yours.

VSGO · Shipping Support

Part 05 — Issues & Final Terms

Address, Loss & Legal Terms

Address accuracy, how we handle lost or delayed shipments, force majeure, and how to contact us.

12

Address Accuracy & Changes

  • You are responsible for providing a complete and accurate shipping address, including street number, apartment number, postal code, and phone number.
  • Unfortunately, we cannot change the shipment once the product is on the way. If you need to change the delivery address, please contact us as soon as possible before shipment at globalwebsite@vsgo.com.cn.
  • If an incorrect or incomplete address causes the parcel to be undeliverable or returned, you are responsible for any redelivery or return costs.
13

Lost, Damaged, or Delayed Shipments

Lost or damaged before delivery: If a parcel is lost or damaged before the carrier completes delivery, please contact us promptly. We will assist you in filing a carrier investigation or claim. After verification, we may, at our discretion, offer a replacement or a full refund.

Marked delivered but not received: If tracking shows the parcel as delivered but you claim you did not receive it:

  • first check around the delivery address, including the door, front desk, mailbox, neighbors, and any safe place;
  • contact the local carrier and request delivery details, including any delivery photo or GPS record;
  • if the parcel is still not found within 48 hours, contact us in writing. We will assist you in opening a carrier investigation.

If the carrier provides valid proof of delivery, including a delivery photo, GPS delivery record, or delivered scan, we will not be responsible for a refund or replacement. We recommend that you report the matter to local law enforcement and contact your renter’s or homeowner’s insurance or credit card issuer for possible compensation.

Delivery delays: If your parcel exceeds the estimated delivery time, please contact us and we will assist you in checking with the carrier. We are not liable for delays caused by force majeure events. We will, however, make reasonable efforts to help resolve the issue.

14

Force Majeure

We are not responsible for delivery delays, parcel loss, or damage caused by events beyond our reasonable control, including natural disasters, war, strikes, government actions, customs inspection or detention, public health events, carrier capacity interruptions, or similar events.

15

Contact Us

For shipping questions, please contact:

  • Email: globalwebsite@vsgo.com.cn
  • Response time: Our support team typically responds within 1–2 business days.
  • Order inquiries: Please include your order number in the subject line for faster service.

Questions about your shipment?

If you have any questions about our shipping practices, delivery timelines, or carrier options, our support team typically responds within 1–2 business days.