Shipping
Policy

We use the following carriers to deliver your orders:

• 4PX
• Amazon Logistics
• YDH
• Postal Service

The carrier used for your order depends on your delivery address, the warehouse fulfilling the order, and the shipping method selected at checkout.

We can ship to most countries. If you are in a country where the product cannot be purchased, please inform our online customer service and we will resolve the issue as soon as possible.

Certain remote regions, restricted destinations, or countries subject to trade restrictions may not be eligible for delivery. In such cases, we will notify you before processing your order and issue a full refund if delivery is not possible.

We currently operate fulfillment centers in the United Kingdom, Germany, Canada, and the United States.

• Local warehouse fulfillment: Most products are shipped directly from these local warehouses, ensuring fast delivery within 3–7 business days.
• China factory fulfillment: In rare cases where an item is out of stock at our regional warehouses, your order will be fulfilled directly from our factory in China. Estimated delivery time is 10–15 business days.

We provide tracking information for all orders so you can follow your package until it arrives. Delivery estimates are provided by the carrier and are not guaranteed delivery dates.

The general processing time for in-stock orders is 1–3 business days. Business days are Monday through Friday, excluding public holidays.

• For pre-sale or out-of-stock products, processing time depends on the arrival time of the product. We will notify you of the estimated time via email.
• Orders placed on weekends or holidays will begin processing on the next business day.
• Orders with high-value items or requiring additional verification may take longer to process.

Free Shipping: All orders over USD 89.99 qualify for free shipping worldwide.

Standard Shipping Rates:

Exchange Policy: If a return or exchange is required due to product quality issues, we will cover the shipping costs. If the return is due to personal reasons, customers are responsible for the return shipping fees.

• If you are in the USA, U.K., Canada, or EU countries, packages may be shipped from local warehouses or from China, depending on product availability.
• If you are outside these regions, the package will be shipped from China.
• The shipping origin will be reflected in your order confirmation and tracking information.

Whether you need to pay additional fees after payment depends on where your package is shipped from.

• From local warehouses: You do not need to pay any additional fees.
• From China: You should expect to pay any amount charged by the government in your respective country. This includes, but is not limited to, duties, taxes, and any extra fees charged by the courier company.

We generally ship on a DDU (Delivered Duty Unpaid) basis. We recommend that customers review their local import tax rules before placing an order.

Delivery is considered complete when any of the following occurs:

• (a) the recipient or an authorized person signs for the parcel;
• (b) the carrier leaves the parcel at the delivery address, front desk, mailbox, parcel locker, or another reasonable delivery location and marks the shipment as “Delivered” in the carrier’s tracking system, with or without a photo;
• (c) the recipient collects the parcel from a carrier-designated pickup point, locker, or access point.

Contactless delivery: You understand and agree that many carriers, including Amazon Logistics, may deliver without obtaining a handwritten signature. Once the carrier marks the parcel as “Delivered” and/or provides a delivery photo or GPS record, our delivery obligation is considered fulfilled.

Signature requirement: Standard shipping usually does not require a recipient’s handwritten signature. If you require signature confirmation, please contact us before shipment. Additional fees may apply.

We recommend that you:

• use a delivery address where someone is available to receive the parcel;
• arrange for someone else to receive the parcel if you will not be home;
• consider signature confirmation or shipping insurance for high-value orders.

If the carrier cannot reach the recipient, the recipient is not available at the delivery address, or the recipient refuses delivery, the carrier may:

• leave the parcel at the door and take a photo;
• leave a delivery notice;
• return the parcel to a pickup point; or
• return the parcel to the sender.

• If you want the parcel to be reshipped, you must pay the applicable reshipping costs before we arrange a new shipment. We will quote the actual or estimated costs based on the carrier’s charges.
• If a returned parcel is damaged during return transit, we will handle the matter reasonably based on the circumstances, but we are not responsible for return-transit damage unless the damage was caused by our improper packaging.

If you prefer not to have your order shipped via Amazon Logistics, please add the note “No Amazon Logistics” during checkout.

This notice applies specifically to Amazon Logistics deliveries. For other carriers, we will assist you in investigating any delivery dispute in accordance with the applicable carrier’s claims process.

If you choose “No Amazon Logistics,” please note:

• Your package will be shipped directly from China.
• FAST SHIPPING service will not be available.
• Estimated delivery time: 10–15 business days.

This option ensures that your package will be delivered by a carrier other than Amazon Logistics. However, it may still be delivered without a signature depending on the carrier’s local practices.

• You are responsible for providing a complete and accurate shipping address, including street number, apartment number, postal code, and phone number.
• Unfortunately, we cannot change the shipment once the product is on the way. If you need to change the delivery address, please contact us as soon as possible before shipment at globalwebsite@vsgo.com.cn.
• If an incorrect or incomplete address causes the parcel to be undeliverable or returned, you are responsible for any redelivery or return costs.

Lost or damaged before delivery: If a parcel is lost or damaged before the carrier completes delivery, please contact us promptly. We will assist you in filing a carrier investigation or claim. After verification, we may, at our discretion, offer a replacement or a full refund.

Marked delivered but not received: If tracking shows the parcel as delivered but you claim you did not receive it:

• first check around the delivery address, including the door, front desk, mailbox, neighbors, and any safe place;
• contact the local carrier and request delivery details, including any delivery photo or GPS record;
• if the parcel is still not found within [48 hours], contact us in writing. We will assist you in opening a carrier investigation.

If the carrier provides valid proof of delivery, including a delivery photo, GPS delivery record, or delivered scan, we will not be responsible for a refund or replacement. We recommend that you report the matter to local law enforcement and contact your renter’s or homeowner’s insurance or credit card issuer for possible compensation.

Delivery delays: If your parcel exceeds the estimated delivery time, please contact us and we will assist you in checking with the carrier. We are not liable for delays caused by force majeure events. We will, however, make reasonable efforts to help resolve the issue.

We are not responsible for delivery delays, parcel loss, or damage caused by events beyond our reasonable control, including natural disasters, war, strikes, government actions, customs inspection or detention, public health events, carrier capacity interruptions, or similar events.

We will notify you promptly if such an event occurs and will reasonably assist you in communicating with the carrier. If a force majeure event causes a shipment to be permanently undeliverable, we will work with you to arrange a refund or alternative solution in good faith.

For shipping questions, please contact:

• Email: globalwebsite@vsgo.com.cn
• Response time: Our support team typically responds within 1–2 business days.
• Order inquiries: Please include your order number in the subject line for faster service.