Warranty
Policy

This Warranty Policy describes the warranty coverage provided by VSGO (referred to as “we,” “us,” or “our”) for products purchased through our website at vsgotech.com or through authorized retailers.

This Policy applies to products purchased by end consumers for personal use. It does not apply to products purchased for resale, commercial rental, or commercial use, unless expressly agreed in writing by VSGO.

This Warranty Policy is provided in addition to, and does not limit or replace, any statutory rights you may have under applicable consumer protection laws in your jurisdiction.

VSGO attaches great importance to product quality and customer experience. We are committed to providing customers with the best products.

If the product you receive has quality problems or defects, has exceeded the 30-day return period, or you encounter problems during use, please feel free to contact us at globalwebsite@vsgo.com.cn.

After we confirm it, if it is indeed a quality problem, we will provide you with replacement or repair services, in accordance with the terms of this Warranty Policy.

The warranty applies to the following situations:

• Manufacturing defects: Defects arising from the manufacturing process, including faulty materials, workmanship, or assembly;
• Defects that affect the normal use of the product: Functional issues that prevent the product from performing its intended purpose under normal use.

The warranty does not apply to the following situations:

• Damage caused by improper use or improper storage;
• Cosmetic blemishes, scratches, stains, or wear and tear;
• Damage caused by failure to follow official instructions or manuals;
• The product is a consumable item;
• Beyond the warranty period;
• Damage caused by unauthorized repair, disassembly, or modification;
• Damage caused by accidents, drops, liquid spills, or force majeure events;
• Products purchased from unauthorized sellers or third-party marketplaces;
• Products whose original serial numbers, labels, or seals have been removed, altered, or tampered with;
• Normal reduction in battery capacity or performance over time;
• Damage caused by using accessories, parts, or components not supplied or approved by VSGO.

VSGO has three types of products: camera cleaning, electric products, and camera bags. For different types of products, the warranty period is also different.

The following is the warranty period of the product (calculated from receipt of goods):

The warranty period is calculated from the date you receive the goods, as confirmed by the carrier’s delivery record or the delivery date shown in your order tracking information.

The warranty period begins on the date of delivery, which is the date the carrier’s tracking system marks the shipment as “Delivered.”

• If the delivery date cannot be verified, the warranty period will be calculated from the date of shipment plus a reasonable delivery period;
• If a product is replaced under warranty, the replacement product will be covered for the remainder of the original warranty period or 90 days from the date of replacement, whichever is longer;
• If a product is repaired under warranty, the warranty period for the repaired component will be extended by the time the product was in our possession for repair.

To submit a warranty claim, please follow these steps:

• Step 1 — Contact us: Email us at globalwebsite@vsgo.com.cn with a description of the issue;
• Step 2 — Provide information: Include your order number, product name, purchase date, and a detailed description of the defect or issue;
• Step 3 — Provide evidence: Attach clear photos or a short video showing the defect or issue, including close-ups where relevant;
• Step 4 — Wait for assessment: Our after-sales team will review your claim and respond within [1–3 business days] with an initial assessment;
• Step 5 — Follow instructions: If your claim is approved, we will provide further instructions on how to return the product or obtain service.

To verify your warranty eligibility, we may ask you to provide proof of purchase, which may include:

• Order confirmation email or order number;
• Purchase receipt or invoice;
• Payment record or transaction confirmation;
• Product serial number or batch code, where applicable.

Please retain your proof of purchase for the duration of the warranty period. If you purchased from an authorized retailer, please retain the receipt or invoice provided by the retailer.

All warranty claims are subject to inspection and assessment by our after-sales team or an authorized service provider.

• We will inspect the product to determine whether the issue is covered by this Warranty Policy;
• Our assessment will consider the nature of the defect, the conditions of use, and the applicable warranty period;
• If we determine that the product is not covered by warranty, we will notify you in writing with an explanation;
• We may offer paid repair or replacement options for products not covered by warranty, subject to your agreement.

Our assessment decision will be made reasonably and in good faith, based on the evidence available.

If your warranty claim is approved, we will provide one of the following remedies, at our reasonable discretion:

• Repair: We will repair the product free of charge, using genuine or equivalent parts;
• Replacement: If repair is not possible or not economical, we will replace the product with an identical or equivalent product;
• Refund: In limited circumstances, and where required by applicable law, we may provide a full or partial refund.

If the exact product model is no longer available, we may offer a comparable product of equal or greater value, subject to your agreement.

• Where VSGO covers shipping, we may provide a prepaid return label or reimburse reasonable standard shipping costs;
• We recommend using a trackable shipping service and retaining proof of postage for all warranty returns;
• The customer bears the risk of loss or damage during return transit until the product is received at our designated service address.

When we repair or replace a product under warranty, the following terms apply:

• Repairs will be performed using genuine or equivalent parts and by qualified technicians;
• Replaced parts become the property of VSGO, and the replacement parts become your property;
• If the same defect recurs after repair, please contact us again and we will re-assess the issue;
• We do not guarantee that a repaired product will be free from all defects, but we will make reasonable efforts to restore it to proper working condition;
• Products that are replaced under warranty may be new or refurbished units of equal or better quality.

To the maximum extent permitted by law, this Warranty Policy is subject to the following limitations:

• This warranty is non-transferable and applies only to the original purchaser;
• This warranty is the sole and exclusive warranty provided by VSGO for the product;
• We disclaim all other warranties, whether express or implied, including implied warranties of merchantability or fitness for a particular purpose, except where such disclaimers are not permitted by law;
• Our total liability under this Warranty Policy shall not exceed the original purchase price of the product;
• We are not liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use the product.

This Warranty Policy is provided in addition to, and does not limit or replace, your statutory rights under applicable consumer protection laws.

• EU / EEA / UK consumers: You have statutory rights regarding goods that are not in conformity with the contract, including rights to repair, replacement, price reduction, or refund under applicable law;
• Australian consumers: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law;
• California consumers: You may have additional rights under California law, including the Song-Beverly Consumer Warranty Act;
• Nothing in this Warranty Policy excludes or limits any statutory right that cannot be excluded or limited under applicable law.

If there is any conflict between this Warranty Policy and your statutory rights, your statutory rights shall prevail.