VSGO Warranty
VSGO Customer Care
Warranty Policy.
Every VSGO product is built to last. When something goes wrong, we make it right.
VSGO attaches great importance to product quality and customer experience. If the product you receive has quality problems or defects, has exceeded the 30-day return period, or you encounter problems during use, please contact us at globalwebsite@vsgo.com.cn. After confirmation, if it is indeed a quality problem, we will provide replacement or repair services.
This Warranty Policy applies to products purchased through vsgotech.com or through authorized retailers, for personal use. It is provided in addition to, and does not limit or replace, any statutory rights you may have under applicable consumer protection laws in your jurisdiction.
Coverage
What's covered.
What's not.
We stand behind every product we make. Here's exactly what the warranty covers — and what it doesn't.
What Is Covered
- Manufacturing defects arising from the manufacturing process, including faulty materials, workmanship, or assembly
- Defects that affect the normal use of the product under normal conditions
- Warranty coverage requires that the defect existed at the time of delivery or arose under normal use conditions within the warranty period
What Is Not Covered
- Damage caused by improper use or improper storage
- Cosmetic blemishes, scratches, stains, or wear and tear
- Damage caused by failure to follow official instructions
- Consumable items; damage beyond the warranty period
- Damage from unauthorized repair, disassembly, or modification
- Damage from accidents, drops, liquid spills, or force majeure
- Products from unauthorized sellers or third-party marketplaces
- Products with removed, altered, or tampered serial numbers or seals
- Normal battery capacity reduction over time
- Damage from accessories or parts not supplied by VSGO
Warranty Start Date
When the clock starts.
The warranty period begins on the date of delivery — the date the carrier's tracking system marks the shipment as "Delivered."
If delivery date cannot be verified
The warranty period will be calculated from the date of shipment plus a reasonable delivery period.
If a product is replaced under warranty
The replacement product will be covered for the remainder of the original warranty period or 90 days from the date of replacement, whichever is longer.
If a product is repaired under warranty
The warranty period for the repaired component will be extended by the time the product was in our possession for repair.
Proof of purchase
To verify eligibility, we may ask for your order confirmation, receipt, invoice, payment record, or product serial number. Please retain these for the duration of the warranty period.
Warranty Claims
How to make a claim.
Five steps. One to three business days for an initial response.
Contact us
Email globalwebsite@vsgo.com.cn with a description of the issue.
Provide information
Order number, product name, purchase date, and defect description.
Provide evidence
Clear photos or a short video showing the defect, including close-ups.
Wait for assessment
Our after-sales team responds within 1–3 business days with an initial assessment.
Follow instructions
If approved, we'll provide return or service instructions. Do not return before confirmation.
Inspection & Assessment
All claims are subject to inspection by our after-sales team or an authorized service provider. If we determine the product is not covered, we will notify you in writing with an explanation. We may offer paid repair or replacement options for products not covered by warranty.
Remedy Options
If approved, we will provide one of the following remedies at our reasonable discretion: Repair — free of charge, using genuine or equivalent parts. Replacement — if repair is not possible or economical. Refund — in limited circumstances, where required by applicable law.
Shipping Costs
Who pays for what.
Clear terms, no surprises.
Service Terms
Repair, replacement,
and limitations.
Repair & Replacement
Repairs are performed using genuine or equivalent parts by qualified technicians. Replaced parts become the property of VSGO, and replacement parts become yours. If the same defect recurs, contact us again and we will re-assess. Products replaced under warranty may be new or refurbished units of equal or better quality.
Warranty Limitations
This warranty is non-transferable and applies only to the original purchaser. It is the sole and exclusive warranty provided by VSGO. Our total liability shall not exceed the original purchase price. We are not liable for indirect, incidental, special, or consequential damages arising from the use or inability to use the product.
Built to last. Backed for life.
VSGO · Since 2004
Consumer Statutory Rights
Your rights, preserved.
This Warranty Policy is provided in addition to, and does not limit or replace, your statutory rights under applicable consumer protection laws.
EU / EEA / UK Consumers
You have statutory rights regarding goods that are not in conformity with the contract, including rights to repair, replacement, price reduction, or refund under applicable law.
Australian Consumers
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
California Consumers
You may have additional rights under California law, including the Song-Beverly Consumer Warranty Act.
Conflict Resolution
If there is any conflict between this Warranty Policy and your statutory rights, your statutory rights shall prevail.
Need help with a claim?
Our after-sales team responds within 1–3 business days.
globalwebsite@vsgo.com.cn