FAQs

Product & Care

Could you tell me the shipping rates & delivery times？

Please refer to our SHIPPING POLICY

I recently placed an order and would like to make a change.


Changes can be made if the order has not yet been shipped. Once the order has been dispatched, we’re unable to modify or exchange it. Please contact us at globalwebsite@vsgo.com.cn for assistance.

I haven’t received a confirmation email for my order.

Every order placed on our website will generate a confirmation email. It may take a few hours to arrive.

Sometimes this email might be directed to your spam folder. If you don’t see the confirmation in your inbox, please also check your spam or junk folder.

How to Return a Product?

Please refer to our RETURN & REFUND POLICY

Can I get a 10% coupon for writing a review?

Yes! We currently have an ongoing promotion where writing a review will automatically earn you a 10% off coupon. Once you submit your review, the coupon will be sent directly to your email.

What is the warranty period for this product?

Please refer to our WARRANTY POLICY