Terms & Conditions

By accessing and using this website, you agree to comply with and be bound by these terms and conditions. If you do not agree to these terms and conditions, please do not use this website.

Your continued access to or use of any part of this website constitutes your acceptance of these Terms & Conditions in full.

We reserve the right to update or modify these terms and conditions at any time without prior notice. Your continued use of this website after such changes constitutes your acceptance of the new terms and conditions.

We recommend that you review this page periodically to stay informed of any updates.

• You must be at least 18 years old or have the legal capacity to enter into a legally binding contract, or have obtained permission from your parents or legal guardian to use this website.
• You are responsible for ensuring the security and confidentiality of your account information.
• You agree not to engage in any activities that may disrupt the normal operation or compromise the security of this website.
• You agree to use this website only for lawful purposes and in accordance with all applicable local, national, and international laws and regulations.
• You are solely responsible for any activity that occurs under your account and for maintaining the accuracy of your account information.

All content on this website, including text, graphics, logos, images, and software, is the property of VSGO and is protected by copyright and other intellectual property laws. You may not use, copy, or distribute any content from this website without our prior written consent.

The VSGO name, logo, and all related trademarks, service marks, and trade dress are the property of Shanghai JieYong Technology Co., Ltd. or its affiliates. Nothing on this website shall be construed as granting any license or right to use any trademark without our prior written permission.

Our privacy policy outlines how we collect, use, and protect your personal information. By using this website, you agree to the practices described in the privacy policy.

Please review our Privacy Policy carefully to understand how your personal data is collected, stored, and used. If you do not agree with any part of the Privacy Policy, please discontinue use of the website.

You may be allowed to submit user-generated content to this website. By submitting content, you grant VSGO a non-exclusive, royalty-free, global, permanent, and irrevocable license to use, display, and distribute that content.

You represent and warrant that:

• You own or otherwise control all rights to the content you submit;
• The content is accurate and not misleading;
• The content does not violate the rights of any third party, including copyright, trademark, privacy, or publicity rights; and
• The content does not contain unlawful, defamatory, obscene, or otherwise objectionable material.

We reserve the right to remove or refuse to publish any user-generated content at our sole discretion, without prior notice.

We strive to provide accurate descriptions of our products and support services. However, we cannot guarantee that any product and/or support descriptions or other content on the VSGO website are accurate, complete, reliable, current, or error-free.

If you purchase a VSGO product through an authorized retailer and believe it does not match the description on the VSGO website, your sole remedy is to return the product in accordance with our return policy.

Product colors and images may appear differently depending on your device display settings. We do not guarantee that any color, appearance, or detail shown on the website will exactly match the physical product.

To the maximum extent permitted by law, VSGO is not responsible for any direct, indirect, incidental, special, or consequential damages arising from the use of this website.

This limitation includes, without limitation, damages for loss of profits, loss of data, loss of goodwill, business interruption, or any other commercial damages or losses, even if we have been advised of the possibility of such damages.

You may not:

• (i) interrupt, compromise, or otherwise interfere with this website or any other website we operate;
• (ii) access any data or other information that does not belong to you by entering a secure VSGO server, account, file, or database;
• (iii) upload or transmit any virus, corrupt file or link, or any other data or malicious content that could harm this website or any other website we operate, or our software or equipment, or those of any third party; or
• (iv) attempt to perform any of the actions listed in this paragraph.

We reserve the right to investigate any violation of this section and to take appropriate legal action, including reporting to law enforcement authorities.

VSGO will provide customer support services in accordance with these terms and conditions. VSGO will make commercially reasonable efforts to provide support services in a professional manner, but cannot guarantee that every question or issue raised by you can or will be resolved.

Support is available by email at globalwebsite@vsgo.com.cn. Response times may vary depending on the nature and complexity of your inquiry.

Certain features of this website may require you to register an account. When you register, you agree to:

• Provide accurate, current, and complete information about yourself;
• Maintain and promptly update your account information to keep it accurate and complete;
• Maintain the security and confidentiality of your login credentials;
• Notify us immediately of any unauthorized use of your account or any other breach of security; and
• Accept responsibility for all activities that occur under your account.

We reserve the right to suspend or terminate any account at any time if we suspect a violation of these Terms & Conditions.

All prices displayed on this website are in the currency indicated at checkout and are subject to change without prior notice.

• Prices do not include applicable shipping fees, duties, taxes, or other charges unless explicitly stated.
• We reserve the right to correct any pricing errors or inaccuracies at any time, even after an order has been placed.
• Payment must be made in full at the time of purchase using one of the payment methods available at checkout.
• By submitting payment information, you represent and warrant that you are authorized to use the payment method provided.
• We are not responsible for any fees charged by your bank or payment provider in connection with your transaction.

All orders placed through this website are subject to acceptance by VSGO. We reserve the right to refuse or cancel any order at any time for reasons including, but not limited to:

• Product availability or inventory errors;
• Pricing or description errors;
• Suspected fraudulent or unauthorized transactions;
• Violation of these Terms & Conditions; or
• Restrictions on shipping to certain destinations.

If we cancel your order, we will notify you and issue a refund to your original payment method within a reasonable time. An order confirmation email does not constitute final acceptance of your order.

This website may contain links to third-party websites, services, or resources that are not owned or controlled by VSGO. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

You acknowledge and agree that VSGO shall not be liable for any damage or loss caused by or in connection with the use of any such third-party content, goods, or services. We encourage you to review the terms and privacy policies of any third-party websites you visit.

This website and all content, products, and services made available through it are provided on an “as is” and “as available” basis, without warranties of any kind, either express or implied.

To the maximum extent permitted by law, we disclaim all warranties, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement;
• Warranties that the website will be uninterrupted, secure, or error-free;
• Warranties regarding the accuracy, reliability, or completeness of any content; and
• Warranties that defects in the website will be corrected.

No advice or information, whether oral or written, obtained from us or through the website shall create any warranty not expressly stated in these Terms & Conditions.

You agree to indemnify, defend, and hold harmless VSGO, its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in any way connected with:

• Your access to or use of this website;
• Your violation of these Terms & Conditions;
• Your violation of any third-party right, including intellectual property or privacy rights; or
• Any content you submit to the website.

We reserve the right to suspend, restrict, or terminate your access to this website, in whole or in part, at any time, without prior notice and without liability, for any reason, including but not limited to a violation of these Terms & Conditions.

Upon termination, all provisions of these Terms & Conditions that by their nature should survive termination shall survive, including but not limited to intellectual property provisions, warranty disclaimers, indemnification, and limitations of liability.

These Terms & Conditions shall be governed by and construed in accordance with the laws of the People’s Republic of China, without regard to its conflict of law principles.

Any dispute arising out of or relating to these Terms & Conditions or your use of this website shall first be attempted to be resolved through good-faith negotiations. If the dispute cannot be resolved through negotiation, it shall be submitted to the competent court located in Shanghai, China, which shall have exclusive jurisdiction.

Nothing in this section shall prevent either party from seeking interim or injunctive relief in any court of competent jurisdiction.

We shall not be liable for any failure or delay in performing our obligations under these Terms & Conditions where such failure or delay is caused by events beyond our reasonable control, including but not limited to natural disasters, war, terrorism, strikes, government actions, customs delays, public health emergencies, or interruptions to internet or carrier services.

You may not assign or transfer these Terms & Conditions, or any of your rights or obligations under them, without our prior written consent.

We may freely assign or transfer these Terms & Conditions, in whole or in part, to any affiliate, subsidiary, or successor entity without your consent and without notice to you.

If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, it shall be severed from these Terms & Conditions.

The remaining provisions shall remain in full force and effect. The invalidity of any provision shall not affect the validity of any other provision.

These Terms & Conditions, together with our Shipping Policy, Returns & Refunds Policy, and Privacy Policy, constitute the entire agreement between you and VSGO regarding your use of this website and supersede all prior or contemporaneous communications, agreements, or understandings, whether written or oral.

Our failure to enforce any right or provision of these Terms & Conditions shall not be deemed a waiver of that right or provision.

If you have any questions about these Terms & Conditions, please contact us:

• Email: globalwebsite@vsgo.com.cn
• Company: Shanghai JieYong Technology Co., Ltd.
• Response time: Our support team typically responds within 1–2 business days.
• Order inquiries: Please include your order number in the subject line for faster service.