Privacy Policy

This Privacy Policy describes how VSGO (referred to as “we,” “us,” or “our”) collects, uses, and shares personal information when you visit and make purchases from our website at vsgotech.com.

This website is operated by Shanghai JieYong Technology Co., Ltd., which acts as the data controller responsible for your personal information. By accessing or using our website, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use our website or provide us with your personal information.

When you visit the site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.”

We collect Device Information using the following technologies:

• Cookies: These are data files that are placed on your device or computer and often include a unique anonymous identifier. For more information about cookies and how to disable them, please refer to your browser settings or visit allaboutcookies.org.
• Log files: These track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• Web beacons, tags, and pixels: These are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers or other payment details), email address, and phone number. We refer to this information as “Order Information.”

When we refer to “Personal Information” in this Privacy Policy, we mean both Device Information and Order Information.

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

• Communicate with you;
• Screen our orders for potential risks or fraud;
• When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services;
• Process returns, refunds, and exchanges in accordance with our Returns & Refunds Policy;
• Provide customer support and respond to your inquiries;
• Comply with applicable legal, tax, and accounting obligations; and
• Resolve disputes and enforce our agreements.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, we process your personal information based on the following legal grounds:

• Performance of a contract: To fulfill orders you place through the Site, process payments, and arrange shipping;
• Legitimate interests: To improve our Site, prevent fraud, and conduct marketing activities that are proportionate and do not override your rights;
• Consent: Where you have given us consent, such as for certain marketing communications or non-essential cookies;
• Legal obligation: To comply with applicable tax, accounting, and legal requirements; and
• Vital interests: In rare cases, to protect your vital interests or those of another person.

Where we rely on consent, you have the right to withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing based on consent before its withdrawal.

We share your personal information with third parties to help us use your Personal Information, as described above. Categories of recipients include:

• E-commerce platform providers: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information at shopify.com/legal/privacy.
• Analytics providers: We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information at google.com/intl/en/policies/privacy. You can also opt out of Google Analytics at tools.google.com/dlpage/gaoptout.
• Payment processors: To securely process payments for orders placed through the Site;
• Shipping and logistics providers: To fulfill and deliver your orders, including carriers such as 4PX, Amazon Logistics, YDH, and Postal Service;
• Marketing and advertising partners: To deliver targeted advertisements and marketing communications, subject to your preferences and applicable law; and
• Professional advisors and service providers: Including legal, accounting, and IT service providers who assist us in operating our business.

Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at networkadvertising.org.

You can opt out of targeted advertising by visiting the following links:

• Facebook: facebook.com/settings/?tab=ads
• Google: google.com/settings/ads/anonymous
• Bing: bingads.microsoft.com

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at optout.aboutads.info.

We use cookies and similar tracking technologies to operate our website and improve your experience. The cookies we use fall into the following categories:

• Strictly necessary cookies: Required for the website to function, including shopping cart and checkout functionality;
• Functional cookies: Remember your preferences, such as language and region;
• Analytics cookies: Help us understand how visitors use the website, so we can improve it; and
• Advertising cookies: Used to deliver relevant advertisements to you across other websites.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For more information on how to manage cookies, visit allaboutcookies.org.

If you are located in the EEA or the UK, we will request your consent for non-essential cookies before placing them on your device, in accordance with applicable law.

Depending on your location, you may have the following rights regarding your personal information:

• Right of access: You have the right to request a copy of the personal information we hold about you;
• Right to rectification: You have the right to ask that your personal information be corrected, updated, or completed;
• Right to erasure: You have the right to ask that your personal information be deleted, subject to certain legal exceptions;
• Right to restrict processing: You have the right to ask us to limit how we use your personal information;
• Right to data portability: You have the right to receive your personal information in a structured, commonly used, machine-readable format;
• Right to object: You have the right to object to our processing of your personal information based on legitimate interests or for direct marketing purposes; and
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time.

If you are a European resident and would like to exercise any of these rights, please contact us through the contact information below. We will respond to your request within the timeframes required by applicable law.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you;
• Right to delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions;
• Right to correct: You have the right to request correction of inaccurate personal information;
• Right to opt out of sale or sharing: You have the right to opt out of the sale or sharing of your personal information for targeted advertising;
• Right to limit use of sensitive personal information: You have the right to limit the use of sensitive personal information to purposes necessary to perform the services requested; and
• Right to non-discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise your California privacy rights, please contact us at globalwebsite@vsgo.com.cn. We may need to verify your identity before processing your request.

If you have opted in to receive marketing communications from us, you may receive emails or other communications about our products, promotions, and services.

• You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link included in each email;
• You may also contact us at globalwebsite@vsgo.com.cn to update your marketing preferences;
• Please note that even if you opt out of marketing communications, we may still send you transactional or administrative messages related to your orders, account, or ongoing business relationship.

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Some third-party services we use may collect information about your online activities over time and across different websites. You may be able to opt out of certain tracking through the opt-out mechanisms described in Sections 06 and 07.

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. These measures include:

• Encryption of data in transit using SSL/TLS technology;
• Access controls limiting who within our organization can access personal information;
• Secure payment processing through PCI-DSS compliant payment providers;
• Regular review of our security practices and service providers; and
• Employee training on data protection and privacy.

However, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Specifically, we retain personal information for the following periods:

• Order Information: Retained for as long as necessary to fulfill orders, handle returns and refunds, and comply with tax and accounting obligations;
• Customer account information: Retained for as long as your account remains active or as needed to provide services;
• Marketing data: Retained until you withdraw consent or opt out, and for a reasonable period thereafter to honor your preferences; and
• Analytics data: Retained in accordance with the retention policies of our analytics providers.

When personal information is no longer needed, we will securely delete or anonymize it in accordance with applicable law.

If you are a European resident, please note that your information will be transferred outside of Europe, including to the United States and China, to be processed by us and our service providers.

We take steps to ensure that appropriate safeguards are in place to protect your personal information in accordance with applicable law, including:

• Standard Contractual Clauses approved by the European Commission;
• Reliance on adequacy decisions where applicable; and
• Contractual commitments from our service providers to protect your data.

By using our website, you consent to the transfer of your personal information to countries outside your country of residence, subject to the safeguards described above.

Our website is not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16.

• If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at globalwebsite@vsgo.com.cn;
• If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to delete that information as soon as possible; and
• If you are under 16, please do not use our website or provide any personal information to us.

Our website may contain links to third-party websites, plugins, or applications that are not operated or controlled by us. This Privacy Policy does not apply to those third-party services.

• We are not responsible for the privacy practices or content of third-party websites;
• We encourage you to review the privacy policies of any third-party website you visit; and
• Your interactions with third-party services are governed by their own terms and privacy policies.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify affected individuals and relevant authorities in accordance with applicable law.

• Notifications will be provided without undue delay and, where feasible, within 72 hours of becoming aware of the breach;
• Notifications will describe the nature of the breach, the likely consequences, and the measures we have taken or propose to take to address it; and
• We will also take reasonable steps to mitigate any potential harm caused by the breach.

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

• When we make material changes, we will notify you by posting the updated policy on this page and, where required by law, by email or other prominent notice;
• Your continued use of our website after any changes constitutes your acceptance of the updated Privacy Policy; and
• We encourage you to review this page periodically to stay informed about how we protect your information.

This Privacy Policy shall be governed by and construed in accordance with the laws of the People’s Republic of China, without regard to its conflict of law principles.

If you are a resident of the EEA, the UK, or another jurisdiction with mandatory consumer protection laws, nothing in this Privacy Policy limits any rights you may have under those laws.

If you believe we have not complied with applicable data protection laws, you have the right to lodge a complaint with your local data protection authority.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email:

• Email: globalwebsite@vsgo.com.cn
• Response time: Our support team typically responds within 1–2 business days.
• Data controller: Shanghai JieYong Technology Co., Ltd.