Shipping Policy

What countries do you ship to?

We can ship to most countries. If you are in a country where the product cannot be purchased, please inform our online customer service. We will resolve the issue as soon as possible.

How long does delivery take?
Arrival time is determined based on the recipient country.

• USA, Canada, UK and EU countries:  Free shipping 5-20 days.
• Other countries: Free shipping 10-30 days.

The delivery time is too long, can I get it faster?

Yes. You can contact us to pay extra shipping fee for faster delivery time.

How long is the processing time before shipping?
The general processing time for orders in stock is 1-3 business days. For pre-sale or out-of-stock products, it depends on the arrival time of the product. We will notify you of the time via email.

Where will my package be shipped from?

If you are in the USA, U.K., Canada, EU Countries, packages may be shipped from local warehouses or China. 
If not, the package would be shipped from China.

Do I need to pay other fees after payment?

It depends on where your package is shipped from.

• From local warehouses: You don't need to pay any more fees.
• From China: You should expect to pay any amount charged by the government in your respective country. This includes, and is not limited to, duties, taxes and any extra fees charged by the courier company.

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is on the way.

What do I do when I received a different product than what I ordered?

Please contact customer support at globalwebsite@vsgo.com.cn.