We can ship to most countries. If you are in a country where the product cannot be purchased, please inform our online customer service and we will resolve the issue as soon as possible.

Certain remote regions, restricted destinations, or countries subject to trade restrictions may not be eligible for delivery. In such cases, we will notify you before processing your order and issue a full refund if delivery is not possible.

We currently operate fulfillment centers in the United Kingdom, Germany, Canada, and the United States.

• Local warehouse fulfillment: Most products are shipped directly from these local warehouses, ensuring fast delivery within 3–7 business days.
• China factory fulfillment: In rare cases where an item is out of stock at our regional warehouses, your order will be fulfilled directly from our factory in China. Estimated delivery time is 10–15 business days.

We provide tracking information for all orders so you can follow your package until it arrives. Delivery estimates are provided by the carrier and are not guaranteed delivery dates.

The general processing time for in-stock orders is 1–3 business days. Business days are Monday through Friday, excluding public holidays.

• For pre-sale or out-of-stock products, processing time depends on the arrival time of the product. We will notify you of the estimated time via email.
• Orders placed on weekends or holidays will begin processing on the next business day.
• Orders with high-value items or requiring additional verification may take longer to process.

• If you are in the USA, U.K., Canada, or EU countries, packages may be shipped from local warehouses or from China, depending on product availability.
• If you are outside these regions, the package will be shipped from China.
• The shipping origin will be reflected in your order confirmation and tracking information.

Whether you need to pay additional fees after payment depends on where your package is shipped from.

• From local warehouses: You do not need to pay any additional fees.
• From China: You should expect to pay any amount charged by the government in your respective country. This includes, but is not limited to, duties, taxes, and any extra fees charged by the courier company.

We generally ship on a DDU (Delivered Duty Unpaid) basis. We recommend that customers review their local import tax rules before placing an order.

If the carrier cannot reach the recipient, the recipient is not available at the delivery address, or the recipient refuses delivery, the carrier may:

• leave the parcel at the door and take a photo;
• leave a delivery notice;
• return the parcel to a pickup point; or
• return the parcel to the sender.

• original outbound shipping costs;
• return shipping costs;
• product damage or loss during return transit;
• additional handling fees;
• redelivery or reshipping costs.

• If you want the parcel to be reshipped, you must pay the applicable reshipping costs before we arrange a new shipment. We will quote the actual or estimated costs based on the carrier’s charges.
• If a returned parcel is damaged during return transit, we will handle the matter reasonably based on the circumstances, but we are not responsible for return-transit damage unless the damage was caused by our improper packaging.

If you choose “No Amazon Logistics,” please note:

• Your package will be shipped directly from China.
• FAST SHIPPING service will not be available.
• Estimated delivery time: 10–15 business days.

This option ensures that your package will be delivered by a carrier other than Amazon Logistics. However, it may still be delivered without a signature depending on the carrier’s local practices.

Lost or damaged before delivery: If a parcel is lost or damaged before the carrier completes delivery, please contact us promptly. We will assist you in filing a carrier investigation or claim. After verification, we may, at our discretion, offer a replacement or a full refund.

Marked delivered but not received: If tracking shows the parcel as delivered but you claim you did not receive it:

• first check around the delivery address, including the door, front desk, mailbox, neighbors, and any safe place;
• contact the local carrier and request delivery details, including any delivery photo or GPS record;
• if the parcel is still not found within 48 hours, contact us in writing. We will assist you in opening a carrier investigation.

Delivery delays: If your parcel exceeds the estimated delivery time, please contact us and we will assist you in checking with the carrier. We are not liable for delays caused by force majeure events. We will, however, make reasonable efforts to help resolve the issue.

We are not responsible for delivery delays, parcel loss, or damage caused by events beyond our reasonable control, including natural disasters, war, strikes, government actions, customs inspection or detention, public health events, carrier capacity interruptions, or similar events.

For shipping questions, please contact:

• Email: globalwebsite@vsgo.com.cn
• Response time: Our support team typically responds within 1–2 business days.
• Order inquiries: Please include your order number in the subject line for faster service.

• You may request a return or refund within 30 days of delivery for a full refund.
• For the purpose of this Policy, “delivery” occurs when the carrier’s tracking system first marks the shipment as “Delivered” to the address you provided, including delivery to a front door, mailbox, parcel locker, or other reasonable location, with or without a recipient signature.
• We do not accept return requests for orders more than 30 days after receipt.
• To request a return, email globalwebsite@vsgo.com.cn. Our after-sales team will respond within 1–2 business days.

The following items are not eligible for return unless they arrive defective or damaged:

• Used, opened, or washed products;
• Products missing original packaging, trademarks, labels, accessories, or free gifts;
• Products that are damaged, or whose box or any items are missing, or that are otherwise in a condition that affects secondary sales;
• Promotional, clearance, or final-sale items;
• Customized or personalized products;
• Gift cards and downloadable digital products;
• Products damaged due to customer misuse, improper installation, or unauthorized repair;
• Products returned without prior authorization or a valid RMA number;
• Products purchased from unauthorized sellers or third-party marketplaces.

• If VSGO is responsible for return shipping, we will provide a prepaid return label or reimburse reasonable standard shipping costs, depending on the situation.
• If you are responsible for return shipping, we recommend using a trackable service. If the return parcel is lost in transit, we will not be responsible for issuing a refund.
• Original outbound shipping costs are non-refundable unless the return is due to our error.

• If you received a defective or incorrect item, you may request an exchange instead of a refund. VSGO will cover the exchange shipping costs.
• Exchange requests must be made within 30 days of receiving the product and must include photos or videos as proof.
• Exchange shipping time will be the same as for a new order.
• If the exchange is due to personal reasons, customers are responsible for the return shipping fees.
• If the exact item is out of stock, we may offer a comparable product, store credit, or refund, subject to your agreement.

Customers must ensure that the returned products and packaging boxes are in good condition, and that the trademarks and various labels have not changed. If there are gifts for this product, they should also be returned together.

If a returned item shows signs of use, damage, missing accessories, or packaging deterioration that affects its resale value, we reserve the right to:

• deduct a reasonable depreciation or restocking fee from the refund; or
• refuse the refund entirely if the item is materially degraded.

We will provide photo evidence and a written explanation if any deduction is applied.

Where a deduction applies, it will be calculated based on the following factors:

• Signs of use: Up to 30% of the product price, depending on the extent of use;
• Missing accessories or gifts: The retail value of the missing items;
• Damaged packaging: Up to 15% of the product price if the packaging cannot be reused;
• Material degradation: Up to 50% of the product price if the item cannot be resold as new.

If you disagree with any deduction, you may request a review by contacting us at globalwebsite@vsgo.com.cn. We will respond within 3–5 business days.

Remember to take extra care to pack your return package properly, so it does not get damaged on the way. We are not responsible for any returns until they reach our return address. Please also make sure to get proof of postage for reference in case you need to check the status with the carrier before it reaches us.

The customer bears the risk of loss or damage for returned parcels until they are physically received at our designated return address. We strongly recommend using a trackable shipping service and retaining proof of postage. If a return parcel is lost in transit, we cannot issue a refund.

Original import duties, taxes, and customs clearance fees paid by the customer are not refundable by VSGO. Customers seeking a refund of such fees must contact their local customs authority directly.

• If a return parcel is subject to additional customs charges upon entry, those charges are the customer’s responsibility.
• For cross-border returns, please mark the package clearly as “Returned Goods” to avoid unnecessary customs delays.
• If a return parcel is held or destroyed by customs due to missing documentation or unpaid fees, we will not be able to issue a refund.

If you are a consumer located in the European Union or the United Kingdom, you have a statutory right to withdraw from your purchase within 14 days of receiving the goods, without providing any reason.

• To exercise this right, you must inform us by a clear statement, such as email to globalwebsite@vsgo.com.cn, before the 14-day period expires.
• You must return the goods within 14 days of notifying us.
• We will reimburse all payments received from you, including the costs of standard delivery, within 14 days of receiving the returned goods or proof of return shipment.
• You will bear the direct cost of returning the goods unless we agree otherwise.

This statutory right is in addition to, and does not limit, any more favorable return rights described in this Policy.

We are not liable for delays or failures in processing returns or refunds caused by events beyond our reasonable control, including customs delays, natural disasters, strikes, government actions, or public health emergencies. We will notify you promptly and resume processing as soon as reasonably practicable.

This Returns & Refunds Policy applies within the 30-day return window. If your product develops a defect after the 30-day return period, please refer to our Warranty Policy, which covers:

• Camera cleaning items: 180 days;
• Electric tools: 1 year;
• Camera bags: Lifetime warranty.

Warranty claims are handled separately from returns and may involve repair or replacement rather than refund.

This Returns & Refunds Policy shall be governed by and construed in accordance with the laws of the People’s Republic of China, without regard to its conflict of law principles.

If you are a resident of the EEA, the UK, or another jurisdiction with mandatory consumer protection laws, nothing in this Policy limits any rights you may have under those laws.

For return or refund questions, please contact:

• Email: globalwebsite@vsgo.com.cn
• Response time: Our after-sales team typically responds within 1–2 business days.
• Order inquiries: Please include your order number in the subject line for faster service.