Refund policy
Returns & Refunds
If you have any dissatisfaction with the VSGO order products you received, please send an email directly to our email address globalwebsite@vsgo.com.cn, and our after-sales staff will assist you.
VSGO Return Policy
How long is the return window?
You may return the items you received within 30 days of delivery for a full refund.
If the return is a result of our error (for example, you received an incorrect or defective item), we will also cover the return shipping costs.
Please note that we do not accept return requests for orders more than 30 days after receipt.
We will process your refund within 3–10 working days after receiving your returned package. The refund will be issued via your original payment method.
Return Shipping & Return Address
VSGO operates multiple regional warehouses, including Germany, the United Kingdom, the United States, and Canada.
In most cases, we will provide a local return address within your region to ensure a more convenient and cost-effective return experience.
However, please note that depending on the order location, product type, or inventory routing, the return address may sometimes be our warehouse in China.
Customers must contact our support team first at globalwebsite@vsgo.com.cn before returning any items. After confirmation, we will provide the correct return address.
Things to Note When Returning Goods
Customers must ensure that returned products and packaging are in good condition, and that all trademarks and labels remain unchanged.
If the product was shipped with any gifts or accessories, these must also be returned.
Returns will not be accepted under the following conditions:
- The product is damaged
- The box or any items are missing
- Any condition that affects resale or secondary sale
Return shipping costs are borne by the customer unless the return is due to our error.
Please carefully package your return to prevent damage during transit. We are not responsible for returned items until they reach our designated return address.
We recommend keeping proof of postage in case you need to track the shipment before it arrives.
To initiate a return, please contact us at globalwebsite@vsgo.com.cn. After confirmation, you may send the product back to the provided warehouse address.